Frequently Asked Questions (FAQ)
We accept credit card (Visa, Master & Amex), e-wallet and online banking. Contact Us if you are facing any difficulty to process payment.
We do, please refer our Terms & Conditions on returns and refunds.
You can go into your profile page to check status of your order. Once your order is purchase we will notify by email when it has been shipped out.
A delivery charge of RM30 will be applied to all hamper series (Klang Velly). Zone within Ipoh and Malacca is RM45 per hamper. Zone within Johor and Penang is RM60. Gift hampers are not shippable to East Malaysia
The delivery will take 7 to 10 working days. Our appointed courier service provider will provide detailed tracking that will allow you to track the progress of your delivery. Please view our Delivery Page for the latest information.
Unfortunately, due to our courier’s volume of deliveries, specific times cannot be requested, however, deliveries are generally made during working hours – extended in the evening during busy times.
Saturday delivery to UK mainland addresses is available for an additional fee, we do not currently offer a Sunday delivery service.
Yes. You can self-collect at our office in Setapak. You should receive an address via email once confirm order.
Please email us at firstname.lastname@example.org for pickup arrangements. Proof of identification and order confirmation is needed upon collection.
You can email us at email@example.com during business hours from 10am to 5pm (Monday to Friday).
No. We will provide upon request.
Yes. We can customize with certain moq. Please contact for further information.
Yes, if you're looking to buy larger volumes, speak to our corporate team (corporate@Hampers.com) and they can give you a quote based on your specific requirements. To learn more about large order discounts, visit our corporate page.
Please contact customer services and we'll be glad to help.